Because time is moneyIncrease efficiency and service quality by automating processes

We analyze business processes and remodel your workflows

Does your organization have a lot of small-scale processes that are done manually? Does your colleague complain about the one file he has to maintain every week? Do important mails sometimes get lost in the flooded inbox?

Then process automation is your issue. Many manual steps can already be performed by software. With technological support, your customers are served faster and sources of error are reduced. Your employees are relieved of annoying routine tasks and are able to focus on promising, future-oriented activities and projects.

The process specialists at neusta enterprise services will show you which of your business processes can be automated. We make well-founded recommendations and support you in the selection of suitable tools with which you can increase the satisfaction of your teams and customers and at the same time reduce process costs.

Process automation

Which processes are suitable?Not every process can be automated. And that's a good thing, since we can't give away some important processes or we don't want to. However, there is a large number of work steps that we find annoying and that are error-prone, for example, because we have to perform them repeatedly. That is precisely where the potential lies.

To qualify for automation, processes should fulfil three basic requirements:

1. Manual

The process is currently carried out by one employee and involves many individual work steps.

2. Rule-based

The process runs according to fixed rules, i.e. decisions can be made by the system and do not have to be discussed individually with employees.

3. Repeating

The process repeats itself frequently. Only then is the implementation of automated solutions economical.

The process is currently carried out by one employee and involves many individual work steps.

The process runs according to fixed rules, i.e. decisions can be made by the system and do not have to be discussed individually with employees.

The process repeats itself frequently. Only then is the implementation of automated solutions economical.

Technologies

In order to automate processes efficiently, there are various options. neusta relies primarily on two technologies:

More complex automation with RPA

Robotic Process Automation (RBA) is used for more complex processes. A software robot interacts with the IT applications and operates them independently. Although initial development costs are incurred, an RBA is often more economical because programming an interface or frequently executed processes with high error rates can cause higher costs.

The possible applications are numerous. The robot can read information from documents as well as transfer data to different applications or generate reports from them.

A practical example: You receive an email that contains a PDF with the inventory list in the attachment. You now have to transfer this to two different systems and then feed a report with data. After completing these tasks, you send an email to your supervisor. An RPA could take over all these process steps for you.

Low Coding/No Coding with Power Automate

Smaller processes are suitable for the Power Automate approach. Programming knowledge is also not necessarily required.

The automated process starts after a trigger has been released. This can be a date or an action such as an email.

A practical example: You receive push notifications as soon as certain keywords appear in an incoming email. This way, they could automatically request or release a holiday request. The possibilities are almost unlimited. Think in terms of classic "if-then scenarios" e.g. "When a mail with the word 'task' comes in, automatically create a To Do in the executing software."

Power Automate was marketed under the name Microsoft Flow until 2019. It is a platform that can be used to automate simple processes and workflows - even across applications.

Our consulting approach

1. Analysis of your process landscape

In interviews and/or workshops we identify automatable processes within your organisation. These can be pre-selected processes as well as described daily processes. You show us what is currently being done in this process. We take a close look at your organisation and evaluate the work steps.

2. Proposals for tool selection and implementation

Within the framework of a concept, we work out the automated process sequence and select the appropriate technology for your organisation or division. If it turns out that individual process steps need to be reassembled, disassembled or standardised, we will also submit proposals for this. Furthermore, we represent you a first prototype for a dashboard that monitors the automated processes.

3. Implementation of the automated processes

After you have agreed to our concept design, we introduce the selected software, configure it and implement the desired changes and adjustments.

4. Providing a monitoring tool

As soon as all processes to be modernised have been automated, we integrate them into a dashboard that provides you with continuous reports on the status of the automated processes.

After you have agreed to our concept design, we introduce the selected software, configure it and implement the desired changes and adjustments.

As soon as all processes to be modernised have been automated, we integrate them into a dashboard that provides you with continuous reports on the status of the automated processes.

Typical application areas of
automated processes:

Purchase and booking confirmations
Sending documents
Complaint management
Implementation of marketing campaigns
Master data creation, validation and maintenance
E-mail processing

Confirmation of payment receipts
Invoice dispatch
Hours controlling
Monitoring of service level agreements
Report maintenance
Document storage

Despite the impressive technological possibilities, we keep an eye on the people. The process specialists at neusta enterprise services speak your language and spare you the technical jargon. We identify optimisation potential, coordinate every upcoming change with you and carefully automate your workflows.