TUI Business Services GmbH is a wholly owned subsidiary of the TUI Group, the world's leading tourism group. As an internal service provider, TUI Business Services focuses on accounting, HR and purchasing processes.
The position of Head of Purchasing Services Central Europe was vacant and was to be taken over by an interim manager until it was filled. Due to the staff shortage, the situation of the twelve employees was characterised by work overload and a lack of leadership. The temporary management task included prioritising and structuring the work packages, relaunching the employee target agreement processes and introducing reporting on the savings achieved by the buyers. Furthermore, a revision of the job profiles and an optimised use of the purchasing systems were on the agenda. The interim manager was also to accompany the recruitment processes for future buyers.
The procurement specialist employed by neusta enterprise services had many years of experience in purchasing and personnel management within a large corporation. An intensive exchange within the purchasing department and weekly team meetings created transparency about pending tasks, task progress, priorities and any blockers. Temporary workers were brought in at short notice to reduce backlogs.
The staff in the purchasing department received training on savings reporting and tendering platforms. System improvements were identified and implemented jointly by the team. The team members focused on role-specific tasks. New employees were recruited on the basis of job profiles optimised together with the HR department.
In the course of the ten-month interim assignment, a significant increase in staff satisfaction and a stabilisation of the department could be observed. The savings targets were achieved. Reports have become firmly established as an instrument for measuring purchasing and savings success. Two internal purchasing positions were successfully filled and the backlog of work was reduced. On the system side, a tender platform was used, order generation was optimised and amazon-business was connected to the ordering system as a punch-out catalogue.
Cover photo: TUI Group